{"id":8075,"date":"2025-03-20T17:30:51","date_gmt":"2025-03-20T16:30:51","guid":{"rendered":"https:\/\/www.mayerschaltechnik.de\/?p=8075"},"modified":"2025-03-21T09:21:52","modified_gmt":"2025-03-21T08:21:52","slug":"welcome-emma-our-new-digital-assistant-on-the-phone","status":"publish","type":"post","link":"https:\/\/www.mayerschaltechnik.de\/en\/aktuelles\/welcome-emma-our-new-digital-assistant-on-the-phone\/","title":{"rendered":"Welcome, Emma &#8211; our new digital assistant on the phone"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8075\" class=\"elementor elementor-8075 elementor-8074\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bea9a35 elementor-section-full_width ado-content elementor-section-height-default elementor-section-height-default\" data-id=\"bea9a35\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9563b93\" data-id=\"9563b93\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2004f2 elementor-widget elementor-widget-text-editor\" data-id=\"c2004f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Mayer Schaltechnik, you as our customer are at the center of everything we do. Our goal is to offer you the best possible service at all times and to develop innovative solutions that make your day-to-day work easier. To further improve our availability, we are taking another step into the future: since the beginning of March, our digital assistant Emma has been supporting us in telephone support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1adaca elementor-widget elementor-widget-spacer\" data-id=\"b1adaca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bee4ba elementor-widget elementor-widget-text-editor\" data-id=\"8bee4ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>These are Emma&#8217;s tasks as an AI assistant<\/h2><p>Emma is a modern voice assistant that answers incoming calls and forwards you to the right place. Her advantage? She ensures faster and more efficient telephone support so that your request goes directly to the contact person you are looking for. This enables us to offer you an even better service and reduce waiting times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-088174e elementor-widget elementor-widget-spacer\" data-id=\"088174e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e93b50c elementor-widget elementor-widget-text-editor\" data-id=\"e93b50c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>New technology, familiar service<\/h2><p>Mayer Schaltechnik relies on forward-looking solutions to continuously develop our service for you. With Emma, we want to make it even easier for you to reach us. However, we also understand that some of our customers are still unaccustomed to dealing with a digital assistant.<\/p><p>Like every new colleague, Emma still has a lot to learn. As she continues to develop, not every call may go smoothly in the early days. We therefore ask for your feedback in order to continuously improve Emma. So if you have any questions or problems, you can contact us at any time: <a href=\"mailto:info@mayerschaltechnik.de\">info@mayerschaltechnik.de<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf3006 elementor-widget elementor-widget-spacer\" data-id=\"6cf3006\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e59dfbf elementor-widget elementor-widget-text-editor\" data-id=\"e59dfbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Repeated \u201cTop Service\u201d award<\/h2>\n<p>Our efforts to provide outstanding customer service were once again awarded the \u201cTop Service\u201d seal by the German Innovation Institute at the end of February. This recognition confirms our claim to offer you the best digital service. We are delighted with the award!<\/p>\n<p>But this is no reason for us to rest on our laurels &#8211; on the contrary. The seal is an incentive for us to continuously develop and improve our high standards in the areas of customer satisfaction and innovation. Because only through constant optimization and the courage to break new ground can we offer you the best service.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Mayer Schaltechnik, you as our customer are at the center of everything we do. Our aim is to offer you the best possible service at all times and to develop innovative solutions that make your day-to-day work easier.<\/p>\n","protected":false},"author":13,"featured_media":8084,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[150],"tags":[178,151,177,179],"class_list":["post-8075","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en","tag-ai-assistance","tag-mayer-schaltechnik-gmbh-en","tag-telephone-support","tag-voice-assistance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our digital assistant Emma | Mayer Schaltechnik in Bergrheinfeld<\/title>\n<meta name=\"description\" content=\"Our new digital assistant Emma optimizes telephone support at Mayer Schaltechnik. 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